At Bianca Vele, we want you to shop with confidence. Below you'll find everything you need to know about returning an item or cancelling an order.

EU Customers—Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. This window extends over weekends and public holidays.

• To cancel an unfulfilled order: Log in to your account and submit a cancellation request before your order is dispatched.
• To return a fulfilled order: Log in to your account and submit a return request within 14 days of receiving your last item.

Once we receive your return in original condition, your refund will be processed within 14 days to your original payment method.

Australian Customers

We accept change-of-mind returns within 30 days of delivery, provided items are unused, in original condition, and in original packaging. Return shipping is at the customer's expense unless the item is faulty or not as described.

To start a return, log in to your account or contact us at support@biancavele.com.

All Customers—Faulty or Incorrect Items

If you receive a faulty or incorrect item, contact us within 7 days of delivery at support@biancavele.com. We'll arrange a replacement or full refund at no cost to you.

Contact

Questions? Reach us at support@biancavele.com