Frequently Asked Questions
1. How do I choose the right BIANCA VELE bag for me?
Start with what your day calls for. A compact baguette or mini bucket bag is a considered choice for essentials, while a spacious tote offers more room for work and weekends. For personal guidance, email contact@biancavele.com and tell us what you like to carry.
2. What can I fit inside each bag?
Capacity varies by style. Our compact designs are suited to everyday essentials, while larger styles, such as The Knotted Grace, offer space for work, travel or weekend belongings. Check the individual product description, or contact us for help with a particular item’s fit.
3. Where can I find the bag’s dimensions?
Check the individual product description for available measurements. If you need a measurement that isn’t listed, email contact@biancavele.com with the name of the bag, and we’ll help you find the information you need.
4. What materials are your bags made from?
Materials vary by design. Styles including The Hampton Baguette, The Caden Mini and The Drape Hobo feature vegan leather, with different textures and finishes. Please refer to your chosen bag’s description for its specific materials.
5. Are your bags lightweight and comfortable to carry?
The feel of a bag depends on its shape, size and what you carry inside. If weight or comfort is a priority, email contact@biancavele.com with the style you’re considering so we can help you choose.
6. Are the straps adjustable or removable?
Strap details vary by style. Several designs, including The Hampton Baguette, The Caden Mini and The Drape Hobo, feature adjustable straps. Check the product description for details, or contact us to confirm whether a particular strap is removable.
7. Can I wear my bag in more than one way?
Selected styles offer versatile carrying options. The Leila Baguette can be carried by hand, on the shoulder or across the body, while The Drape Hobo can be worn as a shoulder or crossbody bag. Each product description outlines how the style can be carried.
8. Do your bags have internal pockets or compartments?
Many of our styles feature interior organization. The Hampton Baguette includes a zip pocket, phone compartment and ID slot, while The Caden Mini has an interior zip compartment and phone sleeve. Details vary by design, so check your chosen style before ordering.
9. Will the colour look exactly as it does in the photos?
Colours can appear slightly different depending on lighting and your screen settings. If you’re deciding between shades, email contact@biancavele.com for guidance before placing your order.
10. How should I clean and care for my bag?
Care requirements depend on the material and finish. For advice suited to your bag, email service@biancavele.com with the style name before using cleaning products or treatments.
11. How should I store my bag when I’m not using it?
As a general precaution, keep your bag in a dry place away from direct sunlight, and avoid compressing its shape. For material-specific storage advice, contact service@biancavele.com.
12. Will sold-out styles or colours be restocked?
Restock availability depends on the style and colour. Email contact@biancavele.com with the bag you have your eye on, and we can advise on any available restock information.
13. Is a BIANCA VELE bag suitable for gifting?
A handbag can make a thoughtful, personal gift. If you’d like help choosing a style or need to check packaging options before ordering, email contact@biancavele.com.
14. How long will it take for my order to be dispatched?
Our published processing timeframe is 1–2 business days. You’ll receive a shipping confirmation once your order is on its way. For questions about an existing order, email service@biancavele.com with your order number.
15. Where do you ship, and how much does delivery cost?
We ship to Australia, the United States, Canada, the United Kingdom, New Zealand and destinations in Europe. Please review the delivery options and charges at checkout before completing your purchase. For help confirming delivery to your address, email service@biancavele.com.
16. How can I track my order?
Once your order has shipped, you’ll receive a tracking number to follow its progress. If you need help locating your tracking details, email service@biancavele.com with your order number.
17. Can I change my order or delivery address after placing it?
Please email service@biancavele.com as soon as possible, including your order number and the change you’d like to make. We’ll check whether an update is still possible. Changes cannot be guaranteed once an order is being processed or has been dispatched.
18. Can I return or exchange my bag?
Our published return policy allows you to request a return within 14 days of delivery, subject to its conditions and exclusions. For change-of-mind returns, your bag must be unused, with its original tags and packaging. Exchanges are subject to availability. Email contact@biancavele.com with your order number to request instructions, and review our Return & Refund Policy for full details.
19. What should I do if my bag arrives damaged or I receive the wrong item?
Please contact service@biancavele.com as soon as you notice the issue. Include your order number, a description of the problem and clear photos so we can review it and guide you through the next steps.
20. How can I contact BIANCA VELE?
For product questions, styling guidance and general enquiries, email contact@biancavele.com. For help with an order, delivery or product care, email service@biancavele.com. If your inquiry relates to an order, please include your order number.